Three powerful tools for home decoration rights pr

2022-07-22
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Decoration involves many details and complicated personnel relations. At present, the home decoration market is not standardized, and owners often encounter some unexpected difficulties. Many owners still have a vague understanding of their rights. Xiaobian has sorted out the three power tools in the new rules of home decoration for everyone, hoping to provide reference for the majority of owners

sharp weapon 1: too many additional items and serious overspending make the decoration company pay the bill

problem too many additional items and serious overspending are common

the most common situation encountered by owners after decoration is that the decoration settlement is much more than the budget overspending

owners often hope to complete the decoration of the house at a lower price, and decoration companies often cater to owners at a low price in order to get the project. Once the contract is signed and the decoration construction starts, the decoration company will adopt various methods and means, so that the owner has to accept many additional items, resulting in the decoration settlement being far higher than the budget

the decoration company should be responsible for 8% of the over budget

on September 1, 2013, the Ministry of Commerce issued the first "business service specification for the home furnishing industry", which made it clear that the budget quotation of the project contract issued by the organization should not be omitted or understated in the project items and quantities. In case of missing report of engineering projects, the organization shall bear the corresponding responsibility. In case of underreporting of project quantities, if the underreporting amount exceeds 8% of the contract amount, the organization shall bear the excess part (except for the items that the owner actively requires to be increased)

this is one of the most eye-catching provisions in the new rules for home decoration. Therefore, if the owner encounters the serious overspending caused by the intentional omission of the decoration company, he can require certain compensation according to this regulation

attention: try to avoid actively adding items

as the saying goes, there are policies at the top and Countermeasures at the bottom. Except for the simple sentence in the specification that the owner actively requests to add items, it leaves a loophole for the decoration company

decoration projects include necessary projects and some optional projects. The decoration company can persuade and induce the owner to increase the construction project through later persuasion, which belongs to the owner's initiative to increase the project, and is not within the scope of overpayment compensation stipulated in the new regulations. The business owners should be alert to this method, and it is best to be very careful in the design scheme and budget review stage, so as to avoid easy changes in the later stage, which will cause additional items to overspend

sharp weapon 2: after sales protection does not worry about intentional loss, and there is a way to deal with

problem products after-sales protection is nowhere to be found

many decoration materials will be used in home decoration. On the one hand, the owner will worry about its quality problems, on the other hand, the construction party will worry about intentional loss. There are also corresponding regulations to regulate these two situations

in the past, owners bought goods in decoration stores, and it was difficult to solve problems in a timely manner. It is also the first time in the "home industry business norms" that home stores should implement the advance compensation system, return or compensate customers in time when goods have defects or defects, and still provide customers with corresponding

after-sales and maintenance services after the seller leaves the site

in the decoration, the floor is mostly installed by the manufacturer. According to the rules of the trade, consumers can return the complete floor after paving it. However, in order to prevent consumers from returning goods, some illegal businesses will use the method of increasing losses to make consumers spend more money, such as deliberately cutting more complete floors

according to China's code for the paving, acceptance and use of wood flooring, the loss rate of wood flooring should generally not exceed 5%. When the manufacturer or seller installs the floor, if it is found that the waste of workers is serious, consumers must pay more attention. If the loss rate exceeds 5%, they can claim compensation from the merchant

note that the normal floor loss is about 3%

because the length and width of each floor are the same, but the length of the floor purchased by consumers cannot match the room to be paved, so some floors need to be cut, such as the 90 cm long floor. If 50 cm is used, the remaining 40 cm must be spliced to other places. If it cannot be spliced, it can only be thrown away, which will cause loss. As long as the room is relatively neat, The general loss rate is about 3%

Weapon 3: expressly stipulate that the warranty period of decoration is more assured.

it is difficult to determine the warranty liability for problems. There is no unified standard.

many owners have encountered such a situation: a problem occurred in a certain project of the house after delivery, causing a series of disputes. The owner thinks it is the responsibility of the decoration company, and the decoration company thinks it is the owner's improper use or the quality problem of the main materials purchased by the owner. The decoration company was notified to repair it, but the same problem occurred soon after the warranty period. The decoration company refused to provide free warranty on the grounds that the warranty period had expired. In short, the warranty liability is difficult to determine

the decoration warranty period should be 2-5 years

in response to this problem, the code for business services in the home furnishing industry has issued detailed warranty terms, including the specific warranty time and scope of floors, doors and windows, ceilings, tiles, water and electricity systems, walls, cabinets, etc. that home furnishing companies must make clear to customers. In addition, the decoration foundation works shall be guaranteed for at least 2 years, and the waterproof works shall be guaranteed for at least 5 years. The decoration company needs to provide long-term maintenance services for customers outside the warranty period, and the charges for relevant items should be clearly marked

note that the warranty deposit is very important. Pay attention to the retained evidence

the warranty terms in the specification are relatively simple. If the decoration company wants to deny it, there is still room to exploit. How can this be avoided? An effective way is to try to write down the warranty items, warranty period, and how to identify the warranty responsibility in the decoration contract or the decoration warranty form

when signing a decoration contract with a decoration company, it is best to add a warranty clause to the contract. That is to say, after the decoration project passes the acceptance, the owner has the right to retain the warranty fund equivalent to about 5% of the total amount of the decoration project. If there is no project quality problem within the warranty period after the completion acceptance, the owner will return the warranty money to the decoration company. The qualified owner shall fully keep all the evidences, or ask the third party institution to issue the appraisal results to clarify the responsibility

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